Refund policy

Effective Date: July 15, 2026 Last Updated: July 15, 2026 We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you resolve it quickly. 1. Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange. 2. Eligibility Criteria for Returns To be eligible for a return, your item must meet the following conditions: It must be in the same condition that you received it (unworn, unused, unwashed, and unaltered). It must have all original tags, labels, and packaging attached. You must provide the receipt, invoice, or proof of purchase. Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as custom products (special orders or personalized items), personal care goods (beauty products), sale items, and gift cards. 3. How to Initiate a Return To start a return, you can contact our support team at support@yourstore.com. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 4. Return Shipping Fees Defective or Wrong Items: If the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and cover all return shipping costs to make it right. Change of Mind / Standard Returns: For standard returns (e.g., wrong size ordered, change of mind), the customer is responsible for paying the return shipping costs. Shipping fees are non-refundable. 5. Damages and Exchanges Please inspect your order upon reception. If you find any discrepancies, damages, or defects, notify us within 48 hours of delivery so we can exchange the item or process a correction immediately. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 6. Refund Processing Timeline Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If Approved: Your refund will be processed automatically, and a credit will be applied to your original method of payment. Processing Time: It typically takes 5 to 10 business days for your bank or credit card company to process and post the refund to your account. 7. Late or Missing Refunds If you haven't received a refund yet, first check your bank account or credit card statement again. Then, contact your financial institution, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please reach out to us at support@summaorustore.inksigma.xyz.